In this short video, Lisa McLeod discusses how numbers are the lagging indicator of customer interactions because they're snapshots of what has already happened. The true leading indicators of customer interactions are more qualitative, which then drive the qualitative results.
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Aligning Strategy with Purpose in Banking [Podcast]
In this podcast, we sit down with Lisa McLeod as she delves into finding and defining the purpose within your bank and why it’s important that your purpose lives at the forefront of everything you...
