In this short video, Lisa McLeod discusses how numbers are the lagging indicator of customer interactions because they're snapshots of what has already happened. The true leading indicators of customer interactions are more qualitative, which then drive the qualitative results.
Artificial Intelligence: The Power of AI and the Future of Banking - 40 minutes
Purposeful Banker Awards Finalist - First Financial Bank
Using AI/ML in Banking to Drive Better Behaviors
Windows on the Future
Making Your Lending Process More Efficient
Driving Better Results Through Sales Enablement
Digital Transformation: Keep Your Customers & Employees Happy in Today’s Digital Age
Cultural Change: Leveraging Behavioral Economics to Make Your Bank More Successful
Customer Experience: Win More Customers with Service Design
Professional Development: Take Your Leadership Skills to the Next Level
Commercial Lending: The Good, the Bad and the Opportunity
Sales: Unleashing High-Impact Sales Enablement
Bank Culture: Recruit and Hire a Highly Engaged, World Class Team
Becoming a Resource Manager
Artificial Intelligence in Banking
No One Wants a Loan
In this webinar, Bob Moesta and Chris Spiek, pioneers and now educators of the “Jobs To Be Done” framework, share how to uncover what it is your customers need.
Aligning Strategy with Purpose in Banking
BankOnPurpose 2016 - Roy Spence
Aligning Strategy with Purpose in Banking [Podcast]
In this podcast, we sit down with Lisa McLeod as she delves into finding and defining the purpose within your bank and why it’s important that your purpose lives at the forefront of everything you...
The Psychology of Pricing