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Interview with 11:FS Bank Innovator Leda Glyptis
11:FS chief of staff Leda Glyptis talks about how commercial banks should balance innovation and risk, where banks have gotten their innovation efforts wrong, and where there's hope for the future.
Lessons From a Cautionary Small Bank Tale
What can community banks learn from the demise of the National Bank of Delaware County? What mistakes should they avoid? What are the areas where they can continue to compete and win?
Onboarding Tales: Lessons for Banks Bringing on New Customers
We share stories of onboarding experiences gone awry and discuss the lessons banks can learn from them. We also share tips on ways banks can get it right, right from the start.
Why Your Bank's CRM Is Failing
Lot of banks have implemented or are in the midst of implementing CRMs. But many of those banks aren't getting the most out of their CRMs. What's causing the problem? And how can banks fix it?
How Does Your Commercial Bank "Coach"?
"Coaching" is becoming a very important topic for commercial banks. What does "coaching" mean? Where can it provide an impact, and what role does tech play in it?
Unprecedented Public High School Artificial Intelligence Program Will Prepare Students to Be Leaders of the Future Workforce
Hot Topics from Small Biz: Banking Conference
Tim Shanahan recaps the main talking points from Small Biz: Banking Conference: Finding bankers who can sell; building your bank's tech stack; fintech partnerships; and a potential credit turn.
Lasting Impressions From the BankAI Conference
Why are bankers talking about Iron Man suits? Is AI in banking more than a retail story? Will automation actually create jobs? George Neal shares his last impressions from the BankAI Conference.
Critical Conversations Bank Boards Are Having
What are bank leaders saying about important topics such as: tech investment, how banks can deliver value, competition among community banks, and alternative growth strategies?
Innovate With an Eye Toward Revenue
Tim Shanahan answers some of the key questions raised during bank innovation projects.
What a 1968 Computer Demo Can Teach Bankers
Doug Engelbart's 1968 computer demo was hugely influential for the tech industry, but its aftermath provides lessons that bankers should also heed.
Why Is Your Bank Innovating?
Everyone at your bank is on the innovation train, but is it bound for the right destination? Learn why the best banks innovate with to add customers, rather the cut costs.
Innovation In Banking: Frequently Asked Questions
Before you dive into innovation projects at your bank, make sure you've got all the information you need. This ebook answers your pressing questions and helps you avoid common innovation mistakes.
Rethinking What Commercial Banks Measure
Gathering information is a science. Filtering out noise is an art. To best serve their customers, commercial banks need to find the right balance between the two.
A Lesson in Banking Change Management
Banks don't fear change, but they do view it with healthy skepticism. To move their institutions forward without causing a rebellion, bank innovators must always keep the end user in mind.
Letting Go of Legacy Tools