Leading with Noble Purpose - Lisa McLeod

February 14, 2017

In this short video, Lisa McLeod discusses how numbers are the lagging indicator of customer interactions because they're snapshots of what has already happened.  The true leading indicators of customer interactions are more qualitative, which then drive the qualitative results.

No Previous Videos

Next Video
Lisa McLeod (Putting Purpose into Practice)
Lisa McLeod (Putting Purpose into Practice)